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Farrier School Online Privacy policy

This Privacy Policy has been updated according to new international legislature and is effective from 06 June 2020.

Thank you for using for Farrier School Online to enrich your learning experience. Here at Farrier School Online, we (“Farrier School Online”, “we”, “us”, “our”) care about you (“the user”, “you”, “your”) and respect your privacy. We are therefore committed to protecting your privacy to the best of our capability. The ways in which Farrier School Online collects, uses and stores your personal data (“information”, “personally-identifiable data”, “non-personally-identifiable data”, “user data”, “user information”) are explained in this Privacy Policy. It also describes your rights to access, correct or restrict Farrier School Online’ use of your personal data. 

Unless Farrier School Online links to a different Privacy Policy (for example in Third Party use), this Privacy Policy applies to the Farrier School Online website, Learning Management Systems (also referred to as LMS’s and ‘the Platform’), mobile applications, API’s or related services (all the aforementioned hereafter referred to as “services”). The use of Farrier School Online services requires your personal data in order to perform key functions on our platforms. Please note that by visiting our site and using our services, you are accepting and consenting to the practices described in the Farrier School Online Privacy Policy and are therefore bound by these practices. We process your personal data as set out in this Privacy Policy on the basis of your consent. In situations where we obtain your personal data from a source other than you, we process your data on the basis of legitimate course-related interests and not marketing.

The courses and/or programmes that we create are delivered to and used by many different users, both in South Africa and internationally. In light of this fact, Farrier School Online aligns its privacy practices with the principles of internationally recognised and accepted best practice. Farrier School Online is physically located in Donkerpoort, Free State, South Africa.

Farrier School Online takes the use and secure storage of your data seriously and will take all necessary measures to ensure that your information is kept safe. However, if you wish to withdraw your consent for Farrier School Online to use your data, we would ask that you refrain from using the platform or our any of our related services. If you would like to know more about how Farrier School Online collects, uses, processes data, please refer to our Terms of Use.

1.1     Data collected

We distinguish in this policy between ‘personal data’ (defined as your name, contact details, identity number or any other information that can be used to personally identify you), and ‘non-personal data’ (de-identified information extracted from the Websites and services for analysis). Farrier School Online collects certain data from you directly, like information you enter yourself, data about your participation in courses, and data from third-party platforms you connect with. We also collect some data automatically, like information about your device and what parts of our services you interact with or spend time using. The sections below detail the type of information collected and stored as well as the collection methods used.

 

1.1.1    Personal Data collected

We may request that you provide details including, but not limited to, any of the following:

• Name and surname
• Email address
• ID number
• Telephone number
• Mobile number
• Date of Birth
• Educational qualifications or history
• Gender
• Information about your location
• Marital status
• National, ethnic or social origin
• Language
• Personal opinions, views or preferences
• Information relating to your job role, such as your Department or Supervisor

 

Information that may be collected during course participation:

• Additional documentation (qualifications, ID documents)
• Assignments & quizzes
• Communications in forums, chat rooms or other messaging services linked to the platform
• Information gathered in surveys or polls

1.1.2    De-identified Data / Non-personal Data collected

Farrier School Online reserves the right to collect and use de-identified (anonymous) information available on our platforms/services, such as statistical data or website usage information.

 

1.1.3    User Communication Policy

Farrier School Online may make use of your personal data, such as your email address and/or mobile number, to connect with you via our platforms. This communication will primarily be for learning purposes and notifications relevant to the service being delivered. Farrier School Online will not contact you for marketing purposes without your consent.

 

1.2     Cookies and how personal information is collected

A cookie is a small file stored on your computer that collects and stores a moderate amount of usage data. This enables servers to deliver a browser page that is specifically tailored to you, based on previous searches and usage. This means that information and preferences from one website visit is carried to another to create a more seamless experience for you.

Personal information collected by cookies:

• Session – this allows you to remain logged in until you log out of the platform, or your session expires.
• General storage – the fact that you visited the platform
• Additional information – this can be your email address (for example, by clicking “Remember me”), language preference, or other profile settings such as a username. Please note that this information will only be stored if cookies are enabled.

All of the platforms affiliated with Farrier School Online make use of cookies. Farrier School Online uses cookies in order to provide a seamless user experience and enable critical functionality.  Due to this, Farrier School Online reserves the right to restrict your access to some or all of the services in the event that cookies are not enabled in your browser settings.

1.3     What we do with your data

 

1.3.1    Personal data

We will use your personal data to:

• Verify your account (email verification)
• Send course-related email communication, for the purpose of:

  o   Welcoming you to a new course
  o   Notifying you of assignment deadlines
  o   Notifying you of enrolment expiration
  o   Notifying you of new course information (additional videos, notes, surveys)
  o   Notifying you of low activity or if you are an at-risk profile
  o   Notifying you of your course completion
  o   General course announcements

• Gain insights into learning analytics, for the purpose of:

  o   Identifying user trends
  o   Identifying users that would be well suited to our services
  o   Identifying useful learning materials
  o   Identifying problem learning materials

• Reporting purposes:

  §  Individual focused reports
  §  Client-focused reports
  §  Insurance Sector Education and Training Authority (INSETA) reports
  §  Success of learning platform

• Research, development and continual improvement of our platforms.

 

1.4     Disclosing your personal data

Farrier School Online will never disclose your personal data to a third party for marketing purposes. Farrier School Online only shares data with third parties in order to improve user functionality. These third parties are listed in section 1.5 (Third Parties) below. Each is necessary to either improve your time spent on the platform or gain insights into how learning takes place.

 

1.5     Third Parties

As mentioned in section 1.4 (Disclosing your personal data), we do make use of third-party providers. Farrier School Online only partners with trusted third-party providers, however it should be noted that your data and the use of your data by said parties is subject to their individual privacy policies. Below we will list all third-party providers that we make use of. Please click on the links to be redirected to their privacy policies.

1.5.1    Analytics

We make use of the following providers to track web traffic as well as user behavior.

Google Analytics:

• Personal Data collected: Cookie and usage data
• Privacy Policy:  link

 

1.6     Security

 

1.6.1    How we process your data

1. Farrier School Online platforms are hosted by Amazon Web Services and these are ISO27001 certified.
2. All databases where account information is stored are secure and all passwords are encrypted.
3. We ask that you only enter the requested information into the input-fields. We will never ask for private information for example passwords or card details.
4. System access permission is set on three different levels. These are the server, file-system and database levels. Access to these levels is secured via encryption protocols (details can be provided on request) and only our internal developers have access to the servers.

 

1.6.2    Where we process your data

Your data will be processed in the following locations:

• On the Learning Management System (LMS)
• On the servers our services are hosted on[DE2] 
• The third-parties mentioned in section 1.5

1.6.3    Retaining your data 

The length of time that Farrier School Online will keep your personally-identifiable data is dependent on if it is still being processed for a specific purpose related to your course. This amount of time will be based on compliance with applicable laws.

In the event of Farrier School Online entering into a business partnership or merger with another company, or if required by law, Farrier School Online is within their legal rights to disclose your personal information.

1.7     Your rights

You may request that we provide you with any personal data that we store of yours at any point. To make this request, you can contact us at info@farrierschoolonline.com.

As the user, you also have the right to be forgotten which means that you may request that your data be removed from the platform and related services. To do so, adequate proof of identity will be required (certified passport and original utility bill showing your current address).

Please note that information that can be de-identified and used for research purposes, may not be deleted.

 Farrier School Online invests in high-quality security and commits to protecting user privacy. Despite this, no data transmission over the internet can be entirely secure. Farrier School Online does not take responsibility for the misuse or appropriation of personal information shared in forums, chat groups or other public or private messaging services used on our platforms/services. You are strongly advised to never post personal information unless you are filling out required fields. Additionally, it is recommended that you change your password and security details regularly, and immediately report the misuse of personal information or any suspected breach of security by contacting us at info@farrierschoolonline.com.

1.8     Policy amendments

We review our privacy practices on a regular basis and are at liberty to update this policy to reflect such practices at any point. Should there be any major amendments to this policy, we will contact you either via email or the platform messaging system to notify you of such changes. However, it is your responsibility to check this page regularly to ensure that you are aware of any amendments made to the original policy.

This privacy policy forms part of our website Terms of Use. If you do not agree with any point made within this document, then you will be required to cease the use of this platform.

Should you require further information regarding how we store, use and acquire data, then please feel free to contact us at info@farrierschoolonline.com.

This Privacy Policy was last updated on 06 June, 2020.